How to create the email account in cPanel
A cPanel email account is a mailbox on a domain already attached to the hosting account, such as sales@yourdomain.in. It is not a new cPanel login, and it is not a free Gmail address.
- Log in to the cPanel account. That login is the hosting panel, not webmail.
- Open Email, then Email Accounts. The domain menu appears only when the account has more than one domain.
- Click Create. Type the username, the part before the @ sign. Do not use the name cpanel.
- Set a password now, or send a login link to an alternate address if that choice is shown. Tick Stay on this page after I click Create when you still need another mailbox.
- Click Create. You land back on Email Accounts, and the new address in the list is the proof it worked.
On a WebJi cPanel hosting plan the panel login is separate from the billing client area. If you have never opened the panel, see what cPanel is, then come back to Email Accounts.
A temporary domain the host issued while DNS is unfinished does not get email service. Add the real domain, then create the mailbox.
Password, quota, and names cPanel will reject
The host can require a minimum password strength. Use Generate when it is on the form, and do not reuse the cPanel password. You cannot rename the address after you click Create.
To retire a misspelled name, create the correct mailbox and add a forwarder from the old one. Deleting the old mailbox deletes the mail stored in it.
Quota is the disk limit for that one mailbox. Enter a size, or choose Unlimited only when the form offers it. When the quota is full, new mail bounces.
Plus addressing, such as sales+invoices@yourdomain.in, can file into a folder named invoices if automatic folders stay on. Turn that off if you want those messages in the inbox.
If the hosting plan does not cover the mailboxes you need, business email hosting is a separate product. Moving the domain to Google Workspace is a different setup, not a button on this form.
How to open the new mailbox in Roundcube webmail
Creating the mailbox also creates the webmail login. You do not create a second webmail account.
In Email Accounts, click Check Email on that row, or open https://yourdomain.in:2096 or https://yourdomain.in/webmail. At port 2096, enter the part before the @ sign and the mailbox password.
Choose Roundcube if the screen lists more than one webmail app. An inbox with the welcome message, or an empty inbox you can open, means the mailbox exists.
How to add the cPanel mailbox to Outlook, Android, and iPhone
In Email Accounts, click Connect Devices. Pick the mail app, run the script it offers, and type the mailbox password when asked. An iPhone can also use the mobileconfig file from the welcome message if you ticked that box while creating the account.
If the app is not in the list, add it by hand with the ports below. The username in Outlook or the phone is the full address, not the cPanel username. Use the server name printed on the Connect Devices screen, not a name you guessed.
IMAP, POP3, and SMTP settings for a cPanel mailbox
Use IMAP when the same mail should stay in sync on a phone and a computer. POP3 downloads messages onto one device and can remove them from the server.
| Setting | Port | When to use it |
|---|---|---|
| IMAP with SSL | 993 | Phone and Outlook when mail should stay on the server |
| POP3 with SSL | 995 | One device that downloads and can remove server mail |
| SMTP with SSL | 465 | Sending |
| SMTP with STARTTLS | 587 | Sending when 465 is blocked |
| SMTP without encryption | 25 | Often blocked on home and office networks |
Outgoing mail must authenticate. The From address must be the mailbox itself, or the server rejects the message or a spam filter drops it. Port 25 is often blocked on home and office networks, which is why webmail sends and Outlook does not.
Forwarders, autoresponders, and the default address
Forwarders, autoresponders, and the default address are separate icons under Email. They are not fields on the Create form.
- A forwarder sends a copy to another address. It is also how you keep mail arriving at a name you cannot rename.
- An autoresponder sends one automatic reply. Set a start and a stop so it does not run after you are back.
- The default address catches mail sent to names you never created on that domain. Point it at a real mailbox, or it collects spam.
What to check when the new mailbox cannot send or receive
Change one setting, then send a test from webmail before you change the phone.
- Webmail works and Outlook does not. The app is on port 25, uses the cPanel username, or uses a guessed server name. Switch to 587 or 465 and the full email address.
- Nothing arrives from outside. The domain MX record does not point at this host yet.
- Mail lands in spam. Open Email Deliverability and enable the SPF and DKIM records the panel offers.
- Send fails with a quota or disk error. Raise that mailbox quota or delete old mail.
- The password is rejected. Reset it on that mailbox. A new password also cuts off a phone you no longer have.
If the panel itself will not open, email support@webji.services. That mailbox is staffed 24/7 in Hindi and English. Do not use the office phone as a support line.
Frequently Asked Questions
How do I create an email account in cPanel?
Log in to cPanel, open Email, then Email Accounts, and click Create. Choose the domain, set the username and a password or a setup link, set the quota, and click Create. The new row in Email Accounts means the mailbox exists.
What is a cPanel email account?
It is a mailbox on a domain already on the hosting account. You read it in webmail or in a mail app. It is not a second cPanel login, and the username cpanel is not allowed.
How do I log in to webmail after creating the account?
Open https://yourdomain.in:2096 or click Check Email beside the mailbox. Use the part before the @ sign and the mailbox password, then choose Roundcube.
What are the IMAP and SMTP settings for cPanel email?
IMAP over SSL uses port 993. SMTP over SSL uses port 465, or port 587 with STARTTLS. The mail-app username is the full address, and the server name is the one on Connect Devices.
Can I rename a cPanel email address?
No. Create the correct address and add a forwarder from the old one. Deleting the old mailbox deletes the mail stored in it.
Why does Outlook fail while webmail works?
Webmail does not use your network's block on port 25. Outlook often fails because it uses port 25, or because the username is the cPanel user instead of the full email address. Use port 587 or 465.
Can I use cPanel for email hosting?
Yes, when the domain is on a cPanel hosting account and email is enabled for it. A temporary domain will not send mail. Extra mailboxes beyond the hosting plan are a business email product, not another click on this form.