Webji Hosting Pvt. Ltd. runs client accounts, billing and hosting from India, and this policy is the plain-language record of how the company handles the personal data those services create. It is written for customers and site owners; the sections below give your rights, who the policy covers, and the contact route that actually gets a reply.
What the WebJi® privacy policy lets you request
Your rights, and the route to use them:
- Access and portability — request a copy of your account and billing personal data through the client area or a support ticket; delivery is in a machine-readable format.
- Correction — fix inaccurate details (name, contact, GSTIN) from the client area's profile screen directly.
- Erasure — request deletion of data not required for statutory retention; billing records stay for the period tax law mandates, and hosting data goes when the service ends.
- Grievance redressal — escalate to the grievance officer named in the contact details; DPDP-framed responses target acknowledgement within days, not weeks.
This page states the practice in plain language; the terms of service carry the contractual layer, and both travel together.
Who the WebJi® privacy policy applies to
The policy covers every WebJi® customer — shared, VPS, dedicated and reseller hosting, domain registrations, and design or SEO services — whether the account was opened on webji.in or in the billing client area. Four kinds of data sit in that account:
- Profile data — the name, contact details and GSTIN on your client-area record.
- Billing data — the invoices and payment records your account generates.
- Support data — the tickets and emails you send, in Hindi or English.
- Service data — the files, databases and mailboxes your hosting plan stores.
You own your website's data: WebJi® processes it on your instructions, and the DPDP compliance guide explains that fiduciary-versus-processor split in detail.
How to contact WebJi® about personal data
Email support@webji.services — the desk reads it 24/7 in Hindi and English, with an average first reply under 60 minutes, so a data request does not wait for the weekend. Phone +91 141 4941811 reaches the Jaipur office during business hours, and the registered office is Shop #27, Ajmer Road, Tagore Nagar, Jaipur 302021.
Frequently Asked Questions
What data does WebJi® collect from me?
The account and billing record: your name, contact details and GSTIN on the client-area profile, the invoices your account generates, the tickets and emails you send, and the files, databases and mailboxes your hosting plan stores on our servers.
How does WebJi® use my personal information?
To run the services you bought: provisioning and renewing plans, sending invoices and payment reminders, answering tickets in Hindi or English, and meeting tax and legal record-keeping duties. Nothing on this page describes a marketing-list use.
Does WebJi® share data with third parties?
For hosting data you stay in charge: WebJi® acts as a data processor on the website owner's instructions, a role the DPDP compliance page spells out. The company does not publish a vendor list; email support@webji.services for the specifics before you rely on one.
How long is my data stored?
Billing records stay for the period tax law requires. Hosting data — the files, databases and mailboxes on a plan — goes when the service ends. The page does not print a day count, because the window depends on the record type.
How do I request deletion of my data?
Ask for erasure of data that statutory retention does not require, through the client area or a support ticket. Billing records that tax law requires are kept.
Does WebJi® use cookies?
Yes. The live-chat widget (Tawk.to) and the traffic counter (Yandex Metrika) on WebJi® pages set browser cookies, and the client area sets a session cookie when you sign in. Your browser can block or clear them without touching your account data.
Is WebJi® an Indian company?
Yes. WebJi® is Webji Hosting Pvt. Ltd., formerly B4UIndia, hosting since 2005. The brand has been WebJi® since 2018. The office is Shop #27, Ajmer Road, Tagore Nagar, Jaipur 302021.
Do you provide GST invoices?
Yes. Invoices are in INR and show 18% GST. Email support@webji.services is 24/7 in Hindi and English. Phone +91 141 4941811 is the Jaipur office line during business hours.