WebJi® Refund Policy

Refund questions usually arrive at one of three moments — before paying, right after activation, or at renewal — so this page answers all three: what the money-back window covers, who qualifies, and how to send a request through billing. Exclusions are listed as plainly as the coverage.

What the WebJi® refund policy returns

The money-back window exists to remove purchase risk, not to host free for a month: it runs from service activation, covers the hosting fee as invoiced, and applies to first-term purchases on plans that carry it. The window for your product shows at checkout and on the invoice. The full catalogue of products and windows sits on the services page.

Submit the request through billing within the window and state the reason — the note helps billing improve the product even when the answer is simply that the fit was wrong.

Abuse stays outside the window: repeated sign-up-and-refund cycles, refunds sought after heavy resource use or acceptable-use violations, and accounts closed for abuse. On a hosting-plus-domain bundle the two parts split — the hosting fee returns and the domain year stays registered in your name.

Who can use the WebJi® refund policy

Eligibility is narrow by design, so you know where you stand before you pay:

• Covered — first-term hosting purchases on plans that carry the money-back window, counted from activation.
• Not covered — domain registrations and renewals, SSL certificates after issuance, and completed service work such as design or migration hours.
• Not covered — renewal invoices already billed; cancel before the renewal date instead.
• Not covered — accounts ended for acceptable-use violations or refund cycling.

Where a plan sits is visible before payment: the window shows at checkout and on the invoice, and the desk confirms it by email if you ask first.

How to send a WebJi® refund request

Submit the request through billing inside the window and state the reason. Billing confirms acceptance and states the expected timeline, and the refund returns to the original payment method.

If the window for a product is unclear before you pay, email support@webji.services — the desk answers around the clock in Hindi and English with an average first reply under 60 minutes. The contract side of cancellations sits in the terms of service.