Billing is in INR, and every invoice shows 18% GST. Cluster uptime is on the public status page, with 90-day history. Email support@webji.services is staffed 24/7 in Hindi and English, with an average first reply under 60 minutes. Phone +91 141 4941811 is business hours only.
What the WebJi® hosting SLA commits to
The commitments at a glance: uptime target of 99.9% monthly for shared, reseller, VPS and cloud services; support response targets tiered by severity — critical outages acknowledged fastest, standard tickets within hours (exact per-severity targets are published in your client area and order confirmation); service credits applied when the monthly uptime target is missed on eligible services; backup commitments covering defined retention on hosting plans; scheduled maintenance announced in advance with emergency maintenance handled per severity; and exclusions stated openly.
Every number above is measurable by both parties, which is the point — an SLA should read like a contract you can check with a monitoring tool, and this one does. The commitments table covers uptime, response and credits: response versus resolution targets are distinct — first human touch versus problem solved.
How the 99.9% WebJi® uptime target is counted
The uptime guarantee is 99.9% measured monthly, and honesty about the arithmetic builds more trust than bigger numbers. 99.9% allows roughly 43 minutes of unplanned downtime per month, or about 8.76 hours per year — including the brief maintenance and failure windows every real infrastructure has. Measurement excludes scheduled maintenance announced in advance and issues outside our network path (client-side code, third-party DNS, upstream ISP failures), as is industry standard.
Uptime is tracked by our own monitoring across services; clients are encouraged to run independent monitors, and in a dispute both datasets are compared. Vendors promising 100% uptime are promising something physics does not offer — this SLA trades fantasy numbers for a claimable one. Scheduled maintenance windows and SLA exclusions (third-party outages, client-side changes) are spelled out; the full hosting terms sit with our services and cloud hosting agreements.
How to read a missed WebJi® uptime target
Email support@webji.services with the service name and the interval if you believe the 99.9% monthly target was missed. The page does not print a credit percentage. Phone +91 141 4941811 is the Jaipur office line during business hours.
What customers say on Google
“Extremely Best service. Support team is very responsive and good work .”
“High class customer support. My issue been solved in less than 5 mins.”
Frequently Asked Questions
What uptime percentage does WebJi® guarantee?
The target on this page is 99.9% measured monthly for shared, reseller, VPS, and cloud services. The same section counts that as about 43 minutes of unplanned downtime in a month, or about 8.76 hours in a year.
What compensation do I get if the SLA is missed?
Service credits apply when the monthly uptime target is missed on an eligible service. This page does not print a credit percentage. Email support@webji.services with the dates.
What are your support response times?
Response targets are tiered by severity. The exact times are in the client area and the order confirmation. This page does not add a new hour count.
Does the SLA cover email and VPS services too?
The 99.9% target names shared, reseller, VPS, and cloud. It does not add a separate email percentage.
What is excluded from the SLA?
Measurement excludes scheduled maintenance announced in advance, and issues outside the WebJi® network path: client-side code, third-party DNS, and upstream ISP failures.
How do I claim an SLA credit?
Email support@webji.services with the service and the interval. The page says credits apply on an eligible miss. It does not print a claim form or a credit rate.
Is WebJi® an Indian company?
Yes. WebJi® is Webji Hosting Pvt. Ltd., formerly B4UIndia, hosting since 2005. The brand has been WebJi® since 2018. The office is Shop #27, Ajmer Road, Tagore Nagar, Jaipur 302021.
Do you provide GST invoices?
Yes. Invoices are in INR and show 18% GST. Email support@webji.services is 24/7 in Hindi and English. Phone +91 141 4941811 is the Jaipur office line during business hours.